Book details

The Customer-Driven Company

Moving from Talk to Action

By R. C. Whiteley

  • ISBN13: 9780201608137
  • Pub Date: 04/21/1993 | Price: $18.00 / $21.95 CAN
  • Publisher: Basic Books
  • Trim: 6.00 x 9.00 Inches | 320 Pages
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About the Book

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

About the Author

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.